Processing.

Our Processing time for is usually between 3-14 business days (not including weekends and holidays). Depending on the products.

The time we need to prepare an order for shipping varies. our products are handmade in small batches and not mass produced.

Some products require minimum of 3 weeks to ferment and be produced (e.g Rice collection) . If you purchase them on pre-order, kindly be patience, a notification will be sent when the item ships. 

We work very hard to get most orders out orders on time if your order is being delayed for reasons beyond our control you will be notified by email.

During Peak season (SALES, HOLIDAYS!! it may take a little longer to process ( produce) your order

 After processing you will receive your tracking number and your package will be sent out for shipment.

All orders placed after 6:30 pm Eastern Standard are considered placed the next business day.

Please note processing time is time needed to produce the products and shipping times are not included in the processing times. 

Shipping.

 Shipping takes 2-5 business days in the mail after processing.

We don’t ship or process orders on weekends/holidays.

A tracking number will be sent in another email AFTER your order is processed.

ALL ITEMS SHIP VIA USPS (UNITED STATES POSTAL SERVICE), DHL EXPRESS AND FEDEX WE WILL NOT MAKE ANY ATTEMPTS TO SHIP WITH ANY OTHER SHIPPING CARRIERS NOT LISTED ON OUR WEBSITE. FEDEX & DHL SHIPMENT MAY COME WITH SIGNATURE CONFIRMATION AND YOU MUST SIGN FOR THE PACKAGE.

WE ONLY SHIP YOUR ITEM ONCE THE PAYMENT HAS BEEN CLEARED BY PAYPAL AND CONFIRMED BILLING ADDRESS WHEN PAYING BY CREDIT CARD. 

REFUNDS.

As on Online Business, We strive to provide hassle- free shopping experience. 

FOR SKINCARE & HAIR CARE PRODUCTS

For Skincare & Hair-care products, we DO NOT offer any REFUND,RETURN AND EXCHANGE.

Damaged or Defective Products

Damaged or defective products may be returned to OdaraNaturals after contacting theodaranaturals@gmail.com within 5 days from the date item is delivered Please submit photo images of the damaged or defective product.

* Return freight paid by customers!

*SHIPPING FEES IS NOT REFUNDABLE**

Complaints are only received and solved through our official email addresses and NOT via social media.

Nothing sent back to us without prior written approval will be granted an exchange – and any packages sent back will not be returned to the sender.

All samples are nonrefundable, returnable and exchangeable.

 

 Cancellation. 

Canceling An Order

You may request a cancellation within: 6 hours of purchase.

But a cancellation fee of the payment processing charges will apply. Since the payment processing companies DO NOT offer refund. 

Once an order leaves our facility  it has not been packed or staged for shipping, cancellation CANNOT be done.

  For more information For Processing and Shipping visit the processing & shipping policy page.